The Edge makes the management of store services more organized and efficient resulting in higher productivity and happy customers. All service jobs (repair, custom order, special order, and appraisal) originate at POS and can be tracked from this point until time of delivery. Each of these jobs which are created at POS can generate a barcoded envelop whose whereabouts can readily be determined. An Edge user will identify all of the places along the path that a service job may travel. A simple repair may go from the input box to a jeweler’s bench, to a done box, to a QA box, to a call box, to a pickup box. Each person in the process simply scans the envelop to the next appropriate place. The locations can either be within the store or a trade shop off premises. Reports in the Edge will show the user where every job is, when it was assigned there and by whom. Sales associates can advise customers on the exact status of their service jobs with a couple of mouse clicks through the POS module,
The David Geller Repair Method is supported by The Edge (you must subscribe to his book) that will enable even your part-time sales staff to estimate repair pricing more accurately. Job tracking and customer notification are features that improve your service and save time. The Edge can text customers automatically as their repairs are marked as completed. Edge reports let you see where jobs are in the process minimizing the number of repairs that might fall through the cracks.
Appraisals originate at POS whether there is a charge for the service or not. A record of the service is required to track and deliver the finished appraisal to the right person. The appraisal template can be modified by the user to create the document style they prefer. Forms can be set up for insurance replacement, estate evaluation, etc. Images are easily incorporated with appraised items. Pre-appraisals are a part of the inventory system. If when entering an item into inventory a detailed description that would qualify as appraisal text then with the sale of that item the salesperson would be alerted that they could deliver an appraisal on the spot. A click of a button would product the appraisal at time of sale.
Custom jobs are those items made specifically at the request of your customer. They may be made from all materials supplied by the store or by the customer or a combination of both. Materials ordered for a custom job are assigned to the job by bag number minimizing the potential for mistakes and speeding up the process. Using Edge reports makes managing and tracking custom jobs a lot easier.
Special Orders in the Edge are items that are not in inventory but can be sourced and delivered to the store to satisfy customers’ needs. Special Orders originate at POS but get placed by the service department who may need to gather more details or make a call or two to source. When special ordered items are received into inventory a pop-up appears on screen that alerts the operator and assigns the received item to the customer. The entry person can place the received item into the customers envelop and a text message can be automatically sent to the customer. Simple workflow procedures in the Edge will help you manage your service department more effectively.