Services | The Edge for Jewelers

Services

The Edge makes the management of store services more organized and efficient resulting in higher productivity and happy customers. All service jobs (repair, custom order, special order, and appraisal) originate at POS and can be tracked from this point until time of delivery. Each of these jobs which are created at POS can generate a barcoded envelop whose whereabouts can readily be determined. An Edge user will identify all of the places along the path that a service job may travel. A simple repair may go from the input box to a jeweler’s bench, to a done box, to a QA box, to a call box, to a pickup box. Each person in the process simply scans the envelop to the next appropriate place. The locations can either be within the store or a trade shop off premises. Reports in the Edge will show the user where every job is, when it was assigned there and by whom. Sales associates can advise customers on the exact status of their service jobs with a couple of mouse clicks through the POS module,

Repairs

The David Geller Repair Method is supported by The Edge (you must subscribe to his book) that will enable even your part-time sales staff to estimate repair pricing more accurately. Job tracking and customer notification are features that improve your service and save time. The Edge can text customers automatically as their repairs are marked as completed. Edge reports let you see where jobs are in the process minimizing the number of repairs that might fall through the cracks.

Appraisals

Appraisals originate at POS whether there is a charge for the service or not. A record of the service is required to track and deliver the finished appraisal to the right person. The appraisal template can be modified by the user to create the document style they prefer. Forms can be set up for insurance replacement, estate evaluation, etc. Images are easily incorporated with appraised items. Pre-appraisals are a part of the inventory system. If when entering an item into inventory a detailed description that would qualify as appraisal text then with the sale of that item the salesperson would be alerted that they could deliver an appraisal on the spot. A click of a button would product the appraisal at time of sale.

Custom Jobs

Custom jobs are those items made specifically at the request of your customer. They may be made from all materials supplied by the store or by the customer or a combination of both. Materials ordered for a custom job are assigned to the job by bag number minimizing the potential for mistakes and speeding up the process. Using Edge reports makes managing and tracking custom jobs a lot easier.

Special Orders

Special Orders in the Edge are items that are not in inventory but can be sourced and delivered to the store to satisfy customers’ needs. Special Orders originate at POS but get placed by the service department who may need to gather more details or make a call or two to source. When special ordered items are received into inventory a pop-up appears on screen that alerts the operator and assigns the received item to the customer. The entry person can place the received item into the customers envelop and a text message can be automatically sent to the customer. Simple workflow procedures in the Edge will help you manage your service department more effectively.

Hear What Our Customers Have to Say

If I had a head for tech, The Edge® is exactly what I would have created to make my job easier and increase profits for my store. But I’m not a software designer; I’m a jeweler. Luckily, the makers of The Edge are both. What they’ve perfected is the kind of tool every independent retail jeweler needs to build his business.
Jeff Zelesnikar
Awesome Jewelry, Tampa, FL
I had a lot of older employees who did not like change, but once they saw what The Edge® was doing for the store they turned around. The Edge is very user friendly. At the time we installed it three employees had never used a computer in their lives. It was just one or two weeks before they felt comfortable using it.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
The Edge®, by Abbott Jewelry Systems, was the key to ‘jump starting’ our new store, and helped us increase sales over 250 percent without going crazy. We're finally organized!
Mark Clodius
Clodius & Co. Jewelers, Rockford, IL
We would do physical inventory once a year and we would have to close our store for a week. Since it was all handwritten, we had to get our hands on every piece in the store. Since we've converted to The Edge®, it takes us four hours to do what used to take us a week.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
The EDGE has taken our business to a new level of efficiency. Inventory management is now a breeze with information so easily attainable. Customers notice and comment on the professionalism of their repair and jewelry receipts, the EDGE is a must for the Independent Jeweler!
Bailey Workman & Christine Linker
Kent Jewelers, Blacksburg, VA
The Inventory reports give category and vendor-specific information that allow me, at a glance, to make educated decisions on inventory levels, while providing real solutions for eliminating old inventory. The management reports are the most useful we've ever had. Thanks, Dick for the best jeweler software on the market.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
Daily reports give us up-to-date information about what’s in our inventory. If something is selling well, we can order more so we’re never out. No more disappointed customers and lost sales. More importantly, if a product isn’t moving, we can skip reordering it and move on to something else.
Greg Raymond
Raymond Jewelers, Wethersfield, CT
We have daily reports that give us up-to-the-minute information about what is in the inventory. We can track things and bring in new inventory if it’s selling well. Just as important, if a product line is proving a dud, the store can skip it and move on to something else.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
We have always had the Geller book, but since we uploaded it into The Edge system, and began using The Edge for repair intake, the process has become so much easier. Before, it was like a guessing game. Now, we use the SKU to input repairs, and the amount is already calculated. I and my employees have been very pleased. Best of all, my profit for repairs has increased drastically.
Brandie McCoy
Imperial Jewelers, St. Thomas
We gather as much information from our clients as they will allow. We ask for birthdays, anniversaries, e-mail addresses and things of that import. Then we use The Edge® postcard program to send mailers to clients wishing them a happy birthday or anniversary, and asking them to bring the card in to receive a discount. We also send customers thank you cards for trusting us with their jewelry and allowing us to repair it.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI