Services | The Edge for Jewelers

Services

The Edge makes the management of store services more organized and efficient resulting in higher productivity and happy customers. All service jobs (repair, custom order, special order, and appraisal) originate at POS and can be tracked from this point until time of delivery. Each of these jobs which are created at POS can generate a barcoded envelop whose whereabouts can readily be determined. An Edge user will identify all of the places along the path that a service job may travel. A simple repair may go from the input box to a jeweler’s bench, to a done box, to a QA box, to a call box, to a pickup box. Each person in the process simply scans the envelop to the next appropriate place. The locations can either be within the store or a trade shop off premises. Reports in the Edge will show the user where every job is, when it was assigned there and by whom. Sales associates can advise customers on the exact status of their service jobs with a couple of mouse clicks through the POS module,

Repairs

The David Geller Repair Method is supported by The Edge (you must subscribe to his book) that will enable even your part-time sales staff to estimate repair pricing more accurately. Job tracking and customer notification are features that improve your service and save time. The Edge can text customers automatically as their repairs are marked as completed. Edge reports let you see where jobs are in the process minimizing the number of repairs that might fall through the cracks.

Appraisals

Appraisals originate at POS whether there is a charge for the service or not. A record of the service is required to track and deliver the finished appraisal to the right person. The appraisal template can be modified by the user to create the document style they prefer. Forms can be set up for insurance replacement, estate evaluation, etc. Images are easily incorporated with appraised items. Pre-appraisals are a part of the inventory system. If when entering an item into inventory a detailed description that would qualify as appraisal text then with the sale of that item the salesperson would be alerted that they could deliver an appraisal on the spot. A click of a button would product the appraisal at time of sale.

Custom Jobs

Custom jobs are those items made specifically at the request of your customer. They may be made from all materials supplied by the store or by the customer or a combination of both. Materials ordered for a custom job are assigned to the job by bag number minimizing the potential for mistakes and speeding up the process. Using Edge reports makes managing and tracking custom jobs a lot easier.

Special Orders

Special Orders in the Edge are items that are not in inventory but can be sourced and delivered to the store to satisfy customers’ needs. Special Orders originate at POS but get placed by the service department who may need to gather more details or make a call or two to source. When special ordered items are received into inventory a pop-up appears on screen that alerts the operator and assigns the received item to the customer. The entry person can place the received item into the customers envelop and a text message can be automatically sent to the customer. Simple workflow procedures in the Edge will help you manage your service department more effectively.

Hear What Our Customers Have to Say

The Inventory reports give category and vendor-specific information that allow me, at a glance, to make educated decisions on inventory levels, while providing real solutions for eliminating old inventory. The management reports are the most useful we've ever had. Thanks, Dick for the best jeweler software on the market.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
We gather as much information from our clients as they will allow. We ask for birthdays, anniversaries, e-mail addresses and things of that import. Then we use The Edge® postcard program to send mailers to clients wishing them a happy birthday or anniversary, and asking them to bring the card in to receive a discount. We also send customers thank you cards for trusting us with their jewelry and allowing us to repair it.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
Daily reports give us up-to-date information about what’s in our inventory. If something is selling well, we can order more so we’re never out. No more disappointed customers and lost sales. More importantly, if a product isn’t moving, we can skip reordering it and move on to something else.
Greg Raymond
Raymond Jewelers, Wethersfield, CT
We have a lot of experience with other jeweler software, and The Edge® is by far the best I have seen. The Point-of-Sale module is very easy to use, from the touch screens to customer Wish Lists. My staff had no problems mastering its operation in just one day. And the information we gathered in just one year's time is exceptional. We now have information at our fingertips to take our business to the next level.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
No more guesswork. The Edge® inventory reports outline category and vendor-specific information that allow me to make educated decisions about product levels. Better yet, they provide real solutions for eliminating aging inventory. The most useful management reports I’ve ever seen. The best jeweler software on the market.
Will Dolland
Dolands Jewelers, Davenport, IA
The best money we’ve ever spent. When we first installed The Edge®, we took part in a two-day training session that got us up and running with none of the transitional issues you would normally expect with a new system. Since then, I’ve also gone to their seminars and learned additional ways to use the software to increase my store’s profitability. Quite simply, our business has prospered because of The Edge.
Michael Bartorelli
Michael’s Jewelers & Gemologist, Haddon Heights, NJ
Switching to The Edge® by Abbott & Shapiro is the single best business decision I've made in my 23 years in business. Dick Abbott, Joe Shapiro, their staff, and their pro-active approach to jewelry store management provide a refreshing change from that of any software provider we've ever used.
Kevin Seele
Kevin's Fine Jewelry, Totowa, NJ
The Edge®, by Abbott Jewelry Systems, was the key to ‘jump starting’ our new store, and helped us increase sales over 250 percent without going crazy. We're finally organized!
Mark Clodius
Clodius & Co. Jewelers, Rockford, IL
The great support we receive will make The Edge® the last system we will ever need.
Tom Hart
Hart Jewelers, Grant Pass, OR
Our experience with The Edge Software has been fantastic. They have adapted to our every need. We're amazed at the variety of additional services they offer and the time it saves us. Unlike traditional retail systems, The Edge is perfectly designed for the retail jeweler. Looking back, adding The Edge Software was one of the most positive business decisions we made.
John Barnes Jr.
Barnes Jewelers, Oconomowoc, WI