Operating Requirements for The Edge | The Edge for Jewelers

PC Hardware Requirements for The Edge® Software

Virtually any new PC you can buy today will be more than adequate for running The Edge. We have been satisfied with HP and Dell.

It is best to find a local technician to do your PC and network setup. You should have a local technician in any case, and it is much better to start that relationship with the system setup than with an emergency.

Is your store wireless – or you want it to be? For a wireless network, the SQL Server version is necessary.

“I’m a Techie at Heart. A Few Details, Please.”

The table below details the hardware requirements for The Edge:

Operating System Compatible with the following versions of Microsoft Windows (32- or 64-bit):

  • Windows 10
  • Windows 8 or 8.1
  • Windows 7 Home SP1*/Professional SP1 (Microsoft is no longer providing mainstream support.  Security updates are available until 2020.)
  • Windows Server 2008 R2 and 2012 R2.

*Integrated e-mail support not available on these versions.

If you’re using a tablet workstation, be sure it is running a full version of Windows such as Windows 8.1 rather than Windows RT.


Windows 95/98/ME/2000/RT/Vista/XP/Windows Server 2003 are not supported.

Processor The Edge will run on a Pentium 4 or better processor.
RAM Each workstation should have at least 2GB of RAM. The server should have at least 4GB of RAM.
Disk Please ensure that you have at least 20GB of free disk space before you install The Edge. If you are buying a new PC, we recommend an 80GB hard drive or larger.
Display We require a minimum of 1024×768 pixels or more with 32,767 colors or more. When buying a new PC, dedicated display RAM is better than shared display RAM.
Ports Depending on which optional peripherals you want to use, please ensure that you have enough free ports of the appropriate type:
Barcode Scanner Bar code scanners require a USB port.Note: If you buy your barcode scanner from us, it will come pre-programmed and we also stock a limited number of loaner units in case you need to send yours in for service.
MSR If you plan to use our integrated credit card processing then you will need to get an approved magnetic stripe reader. Please check with us on approved devices. The MSR requires a USB port.
Keyboard The keyboard usually requires a USB port.
Pointing Device A mouse or other pointing device is not strictly required to use The Edge, but we strongly recommend one.Pointing devices will require a USB port.If you don’t have the desktop space for a traditional mouse, consider a trackball or touch pad.
Tag Printer Requires a USB or LPT port. Note: Tag printers should NOT be networked.Note: If you buy your tag printer from us, it will come pre-programmed and we also stock a limited number of loaner units in case you need to send yours in for service.
Page printer. For receipts, reports, and general printing requirements, USB ports are most common. Page printers are commonly shared on a network.We do not sell page printers, but there are numerous suitable laser printers in the marketplace. The most important considerations for you should be:

  • The placement of the printer in your cabinetry with respect to accessibility of the paper input and output trays.
  • Whether you want to print receipts and reports in black only, or in color.
  • The time to print the first page from a cold start is especially important.

Not all page printers are suitable for use with The Edge, or in a retail environment.

  • Printers intended primarily for printing photos are generally not suitable.
  • Printers that are intended for personal use are generally unsuitable. Printers intended for business or “workgroup” use are preferred.
  • Printers with “PostScript” drivers have been found to perform poorly, especially when printing receipts and repair envelopes. Printers with “PCL” drivers are preferred.
USB Hub If you exceed the number of USB ports on your computer, you can get a USB Hub to increase the number of available ports.
Network If you will be using more than one PC in your store, then you must also have a local area network. We recommend that you get an electrician to install “Cat 5e” or better wiring. Get a “1000Mbps Switch” or “Gigabit Switch” and ensure that each of your computers has a 1000-Base-T or Gigabit network interface card (NIC) installed or built in.Note: If you plan to use a wireless network, then you must upgrade to the SQL Server version of The Edge.
Internet An Internet connection is required for most support services. We strongly recommend that you get “broadband” internet service such as DSL, Cable or Fiber in each store. Some support services are not practical without broadband internet.An Internet connection is also required if you want to utilize the MaxiTurn, postcard, SMS and/or email features.If you have two or more stores, and you want them to share data, then broadband Internet is required.
Backup You absolutely must have some reliable daily backup method. Please back up the “edge database” and “shared data folder” daily. This might involve additional hardware, or might involve an online service. Have your local technician set this up for you.We recommend www.Carbonite.com cloud backup service, but there are several reliable services available.

Hear What Our Customers Have to Say

We have daily reports that give us up-to-the-minute information about what is in the inventory. We can track things and bring in new inventory if it's selling well. Just as important, if a product line is proving a dud, the store can skip it and move on to something else.
Dave Anderson
Anderson Jewelers, Ann Arbor, MI
Daily reports give us up-to-date information about what’s in our inventory. If something is selling well, we can order more so we’re never out. No more disappointed customers and lost sales. More importantly, if a product isn’t moving, we can skip reordering it and move on to something else.
Greg Raymond
Raymond Jewelers, Wethersfield, CT
We have daily reports that give us up-to-the-minute information about what is in the inventory. We can track things and bring in new inventory if it’s selling well. Just as important, if a product line is proving a dud, the store can skip it and move on to something else.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
Switching to The Edge® by Abbott & Shapiro is the single best business decision I've made in my 23 years in business. Dick Abbott, Joe Shapiro, their staff, and their pro-active approach to jewelry store management provide a refreshing change from that of any software provider we've ever used.
Kevin Seele
Kevin's Fine Jewelry, Totowa, NJ
The Inventory reports give category and vendor-specific information that allow me, at a glance, to make educated decisions on inventory levels, while providing real solutions for eliminating old inventory. The management reports are the most useful we've ever had. Thanks, Dick for the best jeweler software on the market.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
We would do physical inventory once a year and we would have to close our store for a week. Since it was all handwritten, we had to get our hands on every piece in the store. Since we've converted to The Edge®, it takes us four hours to do what used to take us a week.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
The Edge®, by Abbott Jewelry Systems, was the key to ‘jump starting’ our new store, and helped us increase sales over 250 percent without going crazy. We're finally organized!
Mark Clodius
Clodius & Co. Jewelers, Rockford, IL
Our experience with The Edge Software has been fantastic. They have adapted to our every need. We're amazed at the variety of additional services they offer and the time it saves us. Unlike traditional retail systems, The Edge is perfectly designed for the retail jeweler. Looking back, adding The Edge Software was one of the most positive business decisions we made.
John Barnes Jr.
Barnes Jewelers, Oconomowoc, WI
We at Glitz & Glamour thought we had a great point-of-sale system until we needed to upgrade our old, out-of-date computer equipment. For most stores this wouldn’t be a big deal. For us it was! The point-of-sale system we were using was also obsolete and could not be upgraded. So, we took the plunge and bought new computers and a new software package, The Edge. We are so pleased with the functionality! We can scan bar codes to input merchandise, something we couldn’t do before, saving us so much time. Inventory used to take us months to complete. This year? Just a few days. Everyday transactions are quick and easy. We can complete multiple transactions for a customer on one receipt. Before, we had to separate out each transaction. Now, customers spend most of their time making their selection instead of checking out. And did I mention The Edge reporting feature? We have been able to pull reports for any request or reason. No more manual reporting needed!  We thought we had a great point-of-sale system. We were so wrong. Now we know we have one!
Lorraine McHargue
Glitz & Glamour, , Acworth, GA
We have always had the Geller book, but since we uploaded it into The Edge system, and began using The Edge for repair intake, the process has become so much easier. Before, it was like a guessing game. Now, we use the SKU to input repairs, and the amount is already calculated. I and my employees have been very pleased. Best of all, my profit for repairs has increased drastically.
Brandie McCoy
Imperial Jewelers, St. Thomas