The Edge Tech Support | The Edge for Jewelers

We Keep You Up and Running

The quality of the technical support you receive from your software vendor is every bit as important as the quality of the software itself. We work hard to make sure our technical support is second to none in our industry.

Six months of support is included with the purchase of The Edge® software. After that, technical support can be renewed for an annual fee that includes program upgrades that help ensure you are using the latest technology for maximum industry-related functionality.

Live Telephone Support

The Edge maintains a dedicated live support team in our Connecticut offices, providing live telephone support Monday through Friday, 9:00 AM – 5:30 PM Eastern Time. Emergency service is available from 5:30 PM – 9:30 PM Monday through Friday and from 10:00 AM – 6:00 PM on Saturday. Support hours are extended throughout the Christmas Holiday Season.

The Edge does not outsource its technical support to a call center and the support staff works closely with the programmers and management located in the same building

Email Support

Support issues can also  be emailed to us at support@ajsllc.com. Every technician in the company will receive a copy of your email. Email inherently provides an audit trail, and also allows us to screen for emergencies after hours.

Remote Assistance

The ability to connect to your PC via the Internet is built into your Edge software. This allows our technicians to access and troubleshoot your software remotely when called for. Internet access must be available in your store to obtain remote assistance.

 

Hear What Our Customers Have to Say

The great support we receive will make The Edge® the last system we will ever need.
Tom Hart
Hart Jewelers, Grant Pass, OR
The Edge®, by Abbott Jewelry Systems, was the key to ‘jump starting’ our new store, and helped us increase sales over 250 percent without going crazy. We're finally organized!
Mark Clodius
Clodius & Co. Jewelers, Rockford, IL
Our experience with The Edge Software has been fantastic. They have adapted to our every need. We're amazed at the variety of additional services they offer and the time it saves us. Unlike traditional retail systems, The Edge is perfectly designed for the retail jeweler. Looking back, adding The Edge Software was one of the most positive business decisions we made.
John Barnes Jr.
Barnes Jewelers, Oconomowoc, WI
We have always had the Geller book, but since we uploaded it into The Edge system, and began using The Edge for repair intake, the process has become so much easier. Before, it was like a guessing game. Now, we use the SKU to input repairs, and the amount is already calculated. I and my employees have been very pleased. Best of all, my profit for repairs has increased drastically.
Brandie McCoy
Imperial Jewelers, St. Thomas
The Inventory reports give category and vendor-specific information that allow me, at a glance, to make educated decisions on inventory levels, while providing real solutions for eliminating old inventory. The management reports are the most useful we've ever had. Thanks, Dick for the best jeweler software on the market.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
We gather as much information from our clients as they will allow. We ask for birthdays, anniversaries, e-mail addresses and things of that import. Then we use The Edge® postcard program to send mailers to clients wishing them a happy birthday or anniversary, and asking them to bring the card in to receive a discount. We also send customers thank you cards for trusting us with their jewelry and allowing us to repair it.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
If I had a head for tech, The Edge® is exactly what I would have created to make my job easier and increase profits for my store. But I’m not a software designer; I’m a jeweler. Luckily, the makers of The Edge are both. What they’ve perfected is the kind of tool every independent retail jeweler needs to build his business.
Jeff Zelesnikar
Awesome Jewelry, Tampa, FL
We have daily reports that give us up-to-the-minute information about what is in the inventory. We can track things and bring in new inventory if it’s selling well. Just as important, if a product line is proving a dud, the store can skip it and move on to something else.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
The great support we receive will make The Edge® the last system we will ever need.
Tom Hart
Hart Jewelers, Grant Pass, OR
Our old software was complicated and non-intuitive. The Edge® simply works so much better. Entering inventory is almost fun, training the staff is a breeze, and the customers love the photos on their receipts.
Monika Clodius
Clodius & Co. Jewelers, Rockford, IL
We have daily reports that give us up-to-the-minute information about what is in the inventory. We can track things and bring in new inventory if it's selling well. Just as important, if a product line is proving a dud, the store can skip it and move on to something else.
Dave Anderson
Anderson Jewelers, Ann Arbor, MI