The quality of the technical support you receive from your software vendor is every bit as important as the quality of the software itself. We work hard to make sure our technical support is second to none in our industry.
Six months of support is included with the purchase of The Edge® software. After that, technical support can be renewed for an annual fee that includes program upgrades that help ensure you are using the latest technology for maximum industry-related functionality.
Live Telephone Support
The Edge maintains a dedicated live support team in our Connecticut offices, providing live telephone support Monday through Friday, 9:00 AM – 5:30 PM Eastern Time. Emergency service is available from 5:30 PM – 9:30 PM Monday through Friday and from 10:00 AM – 6:00 PM on Saturday. Support hours are extended throughout the Christmas Holiday Season.
The Edge does not outsource its technical support to a call center and the support staff works closely with the programmers and management located in the same building
Support issues can also be emailed to us at firstname.lastname@example.org. Every technician in the company will receive a copy of your email. Email inherently provides an audit trail, and also allows us to screen for emergencies after hours.
The ability to connect to your PC via the Internet is built into your Edge software. This allows our technicians to access and troubleshoot your software remotely when called for. Internet access must be available in your store to obtain remote assistance.