The Edge Tech Support | The Edge for Jewelers

We Keep You Up and Running

The quality of the technical support you receive from your software vendor is every bit as important as the quality of the software itself. We work hard to make sure our technical support is second to none in our industry.

Six months of support is included with the purchase of The Edge® software. After that, technical support can be renewed for an annual fee that includes program upgrades that help ensure you are using the latest technology for maximum industry-related functionality.

Live Telephone Support

The Edge maintains a dedicated live support team in our Connecticut offices, providing live telephone support Monday through Friday, 9:00 AM – 5:30 PM Eastern Time. Emergency service is available from 5:30 PM – 9:30 PM Monday through Friday and from 10:00 AM – 6:00 PM on Saturday. Support hours are extended throughout the Christmas Holiday Season.

The Edge does not outsource its technical support to a call center and the support staff works closely with the programmers and management located in the same building

Email Support

Support issues can also  be emailed to us at support@ajsllc.com. Every technician in the company will receive a copy of your email. Email inherently provides an audit trail, and also allows us to screen for emergencies after hours.

Remote Assistance

The ability to connect to your PC via the Internet is built into your Edge software. This allows our technicians to access and troubleshoot your software remotely when called for. Internet access must be available in your store to obtain remote assistance.

 

Hear What Our Customers Have to Say

The great support we receive will make The Edge® the last system we will ever need.
Tom Hart
Hart Jewelers, Grant Pass, OR
Daily reports give us up-to-date information about what’s in our inventory. If something is selling well, we can order more so we’re never out. No more disappointed customers and lost sales. More importantly, if a product isn’t moving, we can skip reordering it and move on to something else.
Greg Raymond
Raymond Jewelers, Wethersfield, CT
The Edge® is the best money we've ever spent. It's one of the main reasons our business has prospered. When we first installed The Edge software, we underwent a two-day training session. Since then, I've taken part in seminars to better understand how to use the software from a management standpoint. I've probably been to four weeks of classes with The Edge, and it’s been very beneficial.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
We have always had the Geller book, but since we uploaded it into The Edge system, and began using The Edge for repair intake, the process has become so much easier. Before, it was like a guessing game. Now, we use the SKU to input repairs, and the amount is already calculated. I and my employees have been very pleased. Best of all, my profit for repairs has increased drastically.
Brandie McCoy
Imperial Jewelers, St. Thomas
I had a lot of older employees who did not like change, but once they saw what The Edge® was doing for the store they turned around. The Edge is very user friendly. At the time we installed it three employees had never used a computer in their lives. It was just one or two weeks before they felt comfortable using it.
Stephen Barnes
Barnes Jewelers, Oconomowoc, WI
We have daily reports that give us up-to-the-minute information about what is in the inventory. We can track things and bring in new inventory if it's selling well. Just as important, if a product line is proving a dud, the store can skip it and move on to something else.
Dave Anderson
Anderson Jewelers, Ann Arbor, MI
We have been using The EDGE software for 6 years and would never think of changing. There is so much the software is capable of. We utilize the purchase order feature daily and the AIMS autopilot has increased our fast sellers and stock turn. We shop smarter at the jewelry shows and have really learned how to make our inventory work for us. We use the Customer Relationship Management tools to create detailed reports for our staff to do more effective clienteling, which takes the “selling” out of the sales process. There are features that help you track how effective your marketing efforts are right at the Point of Sale screen. It’s easy for all the staff to record how or what brought a customer into the store. There really are so many great features to The EDGE software that I can’t possibly list them all, but without hesitation I would recommend The Edge to any retailer, except my competition of course!
Kim Elton
Peter & Co. Jewelers, Avon Lake, OH
The Inventory reports give category and vendor-specific information that allow me, at a glance, to make educated decisions on inventory levels, while providing real solutions for eliminating old inventory. The management reports are the most useful we've ever had. Thanks, Dick for the best jeweler software on the market.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
Our experience with The Edge Software has been fantastic. They have adapted to our every need. We're amazed at the variety of additional services they offer and the time it saves us. Unlike traditional retail systems, The Edge is perfectly designed for the retail jeweler. Looking back, adding The Edge Software was one of the most positive business decisions we made.
John Barnes Jr.
Barnes Jewelers, Oconomowoc, WI
We have a lot of experience with other jeweler software, and The Edge® is by far the best I have seen. The Point-of-Sale module is very easy to use, from the touch screens to customer Wish Lists. My staff had no problems mastering its operation in just one day. And the information we gathered in just one year's time is exceptional. We now have information at our fingertips to take our business to the next level.
David Fikse
Gerald's Jewelry, Oak Harbor, WA
If I had a head for tech, The Edge® is exactly what I would have created to make my job easier and increase profits for my store. But I’m not a software designer; I’m a jeweler. Luckily, the makers of The Edge are both. What they’ve perfected is the kind of tool every independent retail jeweler needs to build his business.
Jeff Zelesnikar
Awesome Jewelry, Tampa, FL